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#e7ecef;border-radius:8px;min-height:136px;padding:24px}.prime-support-v1-help-icon,.prime-support-v1-help-iconred,.prime-support-v1-help-icono,.prime-support-v1-help-icong,.prime-support-v1-help-iconb{border-radius:7px;justify-content:center;align-items:center;width:30px;height:30px;margin-bottom:8px;display:flex}.prime-support-v1-help-icon{background:#2770791f}.prime-support-v1-help-iconred{background:#e6130c1a}.prime-support-v1-help-icono{background:#eb66011f}.prime-support-v1-help-icong{background:#0aa43e1f}.prime-support-v1-help-iconb{background:#0d27d21a}.prime-support-v1-help-title{color:var(--ps-text-main);margin:0 0 5px;font-size:14px;font-weight:600}.prime-support-v1-help-desc{color:var(--ps-text-muted);margin:0 0 6px;font-size:11px;line-height:1.35}.prime-support-v1-help-tags{color:#96a0a8;margin:0 0 8px;font-size:10px}.prime-support-v1-help-link{color:var(--ps-blue);cursor:pointer;background:0 0;border:none;align-items:center;gap:6px;margin-top:auto;padding:0;font-size:11px;font-weight:600;display:inline-flex}.prime-support-v1-search-layout{grid-template-columns:1.85fr .75fr;gap:10px;display:grid}.prime-support-v1-searchbar,.prime-support-v1-case-search{background:#fbfcfd;border:1px solid #e6ecef;border-radius:7px;align-items:center;gap:8px;height:34px;padding:0 10px;display:flex}.prime-support-v1-searchbar{margin-bottom:8px}.prime-support-v1-search-icon{color:#9aa6af;font-size:12px}.prime-support-v1-search-input,.prime-support-v1-case-search-input{width:100%;color:var(--ps-text-main);background:0 0;border:none;outline:none;font-size:11px}.prime-support-v1-search-input::placeholder,.prime-support-v1-case-search-input::placeholder{color:#a0acb5}.prime-support-v1-article-list{flex-direction:column;display:flex}.prime-support-v1-article-row{border-top:1px solid #edf1f3;justify-content:space-between;align-items:center;gap:8px;min-height:52px;padding:0 6px 0 2px;display:flex}.prime-support-v1-article-row:first-child{border-top:none}.prime-support-v1-article-meta-wrap{flex-direction:column;gap:4px;display:flex}.prime-support-v1-article-meta{align-items:center;gap:8px;display:flex}.prime-support-v1-article-badge{color:#0aa43e;background:#0aa43e1f;border-radius:999px;align-items:center;height:16px;padding:0 7px;font-size:10px;font-weight:600;display:inline-flex}.prime-support-v1-article-time{color:#9ba7b0;font-size:10px}.prime-support-v1-article-title{color:var(--ps-text-main);font-size:12px;font-weight:500}.prime-support-v1-article-arrow{color:#7e8c95;font-size:14px}.prime-support-v1-side-stack{flex-direction:column;gap:10px;display:flex}.prime-support-v1-side-card{min-height:108px;padding:24px}.prime-support-v1-side-icon{background:#2770791a;border-radius:8px;justify-content:center;align-items:center;width:28px;height:28px;margin-bottom:8px;font-size:14px;display:flex}.prime-support-v1-side-label{color:#9aa5ae;margin-bottom:5px;font-size:10px;display:block}.prime-support-v1-side-title{color:var(--ps-text-main);margin:0 0 5px;font-size:14px;font-weight:600}.prime-support-v1-side-text{color:#7c8993;margin:0;font-size:11px}.prime-support-v1-tabs{grid-template-columns:repeat(6,1fr);gap:7px;margin-bottom:10px;display:grid}.prime-support-v1-tab{color:#6d7c88;cursor:pointer;background:#f8fafb;border:1px solid #0000;border-radius:7px;height:30px;font-size:10px;font-weight:500}.prime-support-v1-tab-active{color:#355868;background:#eaf1f5;border-color:#dfe6ea;font-weight:600}.prime-support-v1-case-toolbar{justify-content:space-between;align-items:center;gap:10px;margin-bottom:10px;display:flex}.prime-support-v1-case-search{flex:1}.prime-support-v1-filter-btn{height:34px;color:var(--ps-blue);cursor:pointer;background:#fff;border:1px solid #2770793d;border-radius:7px;padding:0 12px;font-size:11px;font-weight:600}.prime-support-v1-table-wrap{border:1px solid #edf1f3;border-radius:8px;overflow-x:auto}.prime-support-v1-table{border-collapse:collapse;width:100%;min-width:760px}.prime-support-v1-table thead 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#e7ecef;border-radius:8px;align-items:flex-start;gap:10px;padding:12px;display:flex}.prime-support-v1-other-icon{background:#2770791a;border-radius:8px;justify-content:center;align-items:center;width:28px;min-width:28px;height:28px;font-size:14px;display:flex}.prime-support-v1-other-title{color:var(--ps-text-main);margin:0 0 5px;font-size:13px;font-weight:600}.prime-support-v1-other-desc{color:#7f8c96;margin:0 0 3px;font-size:10px}.prime-support-v1-other-link{color:var(--ps-blue);cursor:pointer;background:0 0;border:none;align-items:center;gap:6px;margin-top:8px;padding:0;font-size:11px;font-weight:600;display:inline-flex}@media (max-width:1100px){.prime-support-v1-help-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.prime-support-v1-search-layout{grid-template-columns:1fr}.prime-support-v1-side-stack{grid-template-columns:repeat(3,minmax(0,1fr));display:grid}}@media (max-width:768px){.prime-support-v1-topbar,.prime-support-v1-priority-strip,.prime-support-v1-case-toolbar{flex-direction:column;align-items:stretch}.prime-support-v1-top-actions,.prime-support-v1-btn,.prime-support-v1-priority-cta,.prime-support-v1-filter-btn{width:100%}.prime-support-v1-help-grid,.prime-support-v1-other-grid,.prime-support-v1-side-stack{grid-template-columns:1fr}.prime-support-v1-tabs{grid-template-columns:repeat(2,1fr)}}
:root{--prm-orange:#eb6601;--prm-blue:#277079;--prm-text:#1f2937;--prm-muted:#6b7280;--prm-border:#e5e9ee;--prm-soft:#f8fafc}.prm-issueflow-btn-dark{border:1px solid var(--prm-orange);background:var(--prm-orange);color:#fff;cursor:pointer;border-radius:10px;height:42px;padding:0 18px;font-size:16px;font-weight:600}.prm-issueflow-overlay{z-index:9999;background:#0006;justify-content:flex-end;align-items:flex-start;padding:20px;display:flex;position:fixed;inset:0}.prm-issueflow-modal{background:#fff;border-radius:26px;flex-direction:column;width:524px;max-width:100%;height:860px;max-height:calc(100vh - 40px);display:flex;overflow:hidden;box-shadow:0 20px 25px -5px #0000001a,0 10px 10px -5px #0000000a}.prm-issueflow-header{justify-content:center;align-items:center;height:66px;min-height:66px;padding:23px 24px;display:flex;position:relative}.prm-issueflow-title{color:#1f2937;margin:0;font-family:Inter,sans-serif;font-size:16px;font-style:normal;font-weight:600;line-height:20px}.prm-issueflow-close{color:#6b7280;cursor:pointer;background:0 0;border:none;padding:4px;font-size:20px;line-height:1;position:absolute;right:24px}.prm-issueflow-divider{background:#d9d9d9;width:100%;height:1px}.prm-issueflow-stepbar{width:100%;padding:24px}.prm-issueflow-steppill{box-sizing:border-box;background:#fff;border:1px solid #1f29371a;border-radius:13px;flex-direction:row;justify-content:center;align-items:center;gap:16px;height:56px;padding:8px;display:flex}.prm-issueflow-stepitem{border-radius:6px;flex-direction:row;flex:1;align-items:center;gap:8px;height:40px;padding:0;display:flex}.prm-issueflow-stepicon{color:#4a525e;background:#f7f7f8;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;font-size:16px;display:flex}.prm-issueflow-stepicon-active{color:#fff;background:#eb6601}.prm-issueflow-stepdivider{background:#1f29371a;flex-shrink:0;width:1px;height:40px}.prm-issueflow-steptext{flex-direction:column;justify-content:center;align-items:flex-start;gap:2px;height:33px;display:flex}.prm-issueflow-stepcount{letter-spacing:-.006em;color:#eb6601;font-family:Aptos,sans-serif;font-size:12px;font-style:normal;font-weight:600;line-height:120%}.prm-issueflow-stepname{color:#1f2937;white-space:nowrap;font-family:Aptos,sans-serif;font-size:14px;font-style:normal;font-weight:600;line-height:120%}.prm-issueflow-body{flex:1;padding:12px 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#eb660180}.prm-issueflow-categoryicon{width:44px;height:44px;color:var(--prm-orange);background:#eb66011a;border-radius:6px;justify-content:center;align-items:center;font-size:18px;display:flex}.prm-issueflow-categorylabel{color:#1f2937;font-family:Inter,sans-serif;font-size:16px;font-style:normal;font-weight:500;line-height:120%}.prm-issueflow-problemlist{flex-direction:column;gap:12px;display:flex}.prm-issueflow-problemitem{text-align:left;color:#374151;cursor:pointer;background:#fff;border:1px solid #e5e7eb;border-radius:8px;width:100%;min-height:48px;padding:0 16px;font-size:14px;transition:all .2s}.prm-issueflow-problemitem:hover{border-color:#d1d5db}.prm-issueflow-problemitem-active{background:#fff;border-color:#eb660166;box-shadow:0 0 0 1px #eb660166}.prm-issueflow-fieldwrap{margin-bottom:16px}.prm-issueflow-label{color:#374151;margin-bottom:6px;font-size:13px;font-weight:500;display:block}.prm-issueflow-required{color:#ef4444}.prm-issueflow-input,.prm-issueflow-select{color:#111827;background:#fff;border:1px solid #d1d5db;border-radius:8px;outline:none;width:100%;height:44px;padding:0 12px;font-size:14px;transition:all .2s}.prm-issueflow-input:focus,.prm-issueflow-select:focus,.prm-issueflow-textarea:focus{border-color:var(--prm-orange);box-shadow:0 0 0 1px var(--prm-orange)}.prm-issueflow-textarea{resize:none;color:#111827;background:#fff;border:1px solid #d1d5db;border-radius:8px;outline:none;width:100%;min-height:120px;padding:12px;font-family:inherit;font-size:14px;transition:all .2s}.prm-issueflow-charcount{text-align:right;color:#6b7280;margin-top:6px;font-size:12px}.prm-issueflow-uploadbox{text-align:center;background:#f9fafb;border:1px dashed #d1d5db;border-radius:8px;flex-direction:column;justify-content:center;align-items:center;gap:8px;min-height:100px;padding:20px;display:flex}.prm-issueflow-uploadicon{color:#9ca3af;font-size:20px}.prm-issueflow-uploadtitle{color:#374151;font-size:13px;font-weight:500}.prm-issueflow-uploadsub{color:#6b7280;font-size:12px}.prm-issueflow-priorityrow,.prm-issueflow-contactrow{grid-template-columns:repeat(3,1fr);gap:12px;display:grid}.prm-issueflow-prioritybtn,.prm-issueflow-contactbtn{color:#4b5563;cursor:pointer;background:#fff;border:1px solid #e5e7eb;border-radius:8px;height:40px;font-size:13px;transition:all .2s}.prm-issueflow-prioritybtn:hover,.prm-issueflow-contactbtn:hover{background:#f9fafb}.prm-issueflow-prioritybtn-active,.prm-issueflow-contactbtn-active{color:var(--prm-orange);border-color:#eb660166;font-weight:500;box-shadow:0 0 0 1px #eb660166}.prm-issueflow-reviewcard{background:#f9fafb;border:1px solid #e5e7eb;border-radius:8px;margin-bottom:16px;padding:16px}.prm-issueflow-reviewgrid{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin-bottom:16px;display:grid}.prm-issueflow-reviewlabel{color:#6b7280;margin-bottom:4px;font-size:12px;display:block}.prm-issueflow-reviewvalue{color:#111827;margin:0;font-size:14px;font-weight:500;line-height:1.4}.prm-issueflow-reviewdesc{color:#374151;border-top:1px solid #e5e7eb;padding-top:16px;font-size:14px;line-height:1.5}.prm-issueflow-responsebox{background:#fff7ed;border:1px solid #ffedd5;border-radius:8px;align-items:flex-start;gap:12px;padding:16px;display:flex}.prm-issueflow-responseicon{background:var(--prm-orange);color:#fff;border-radius:50%;justify-content:center;align-items:center;width:24px;min-width:24px;height:24px;font-size:14px;display:flex}.prm-issueflow-responsetitle{color:#9a3412;margin-bottom:4px;font-size:13px;font-weight:600}.prm-issueflow-responsetext{color:#c2410c;font-size:12px}.prm-issueflow-footer{background:#fff;border-top:1px solid #d9d9d9;justify-content:space-between;align-items:center;gap:12px;height:90px;padding:23px 24px;display:flex}.prm-issueflow-footer-left,.prm-issueflow-footer-right{align-items:center;gap:16px;display:flex}.prm-issueflow-btn-secondary,.prm-issueflow-btn-outline,.prm-issueflow-btn-primary{cursor:pointer;box-sizing:border-box;border-radius:8px;justify-content:center;align-items:center;height:44px;padding:12px 14px;font-family:Inter,sans-serif;font-size:16px;font-weight:500;transition:all .2s;display:flex}.prm-issueflow-btn-secondary{border:1px solid var(--prm-orange);color:var(--prm-orange);background:0 0}.prm-issueflow-btn-outline{color:#1f2937;background:#fff;border:1px solid #1f29374d;width:105px}.prm-issueflow-btn-secondary:hover,.prm-issueflow-btn-outline:hover{background:#f9fafb}.prm-issueflow-btn-primary{background:var(--prm-orange);color:#fff;border:none;width:98px}.prm-issueflow-btn-primary:hover{background:#d95d01}.prm-issueflow-btn-primary:disabled{opacity:.5;cursor:not-allowed}@media (max-width:600px){.prm-issueflow-modal{border-radius:0;width:100%;height:100vh;max-height:100vh;margin:0}.prm-issueflow-overlay{padding:0}}