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Because your account is verified and the payout is above your normal quarterly amount, payout issues on this case will be routed to the Payments Team with high priority.
Report delayed, missing, incorrect, or failed distributions.
Missing annual tax forms, payout receipts, or tax documents.
Problems verifying a payout account or updating bank details.
Questions about tax certificates, declarations, or downloadable statements.
Ask about asset performance, payouts, commitment status, or invested records.
Login issues, 2FA problems, profile access, suspicious activity, or account closure.
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| Case ID | Subject | Category | Priority | Created | Status |
|---|---|---|---|---|---|
| SUP-20481 | Delayed Q1 payout for JVC Tower SPV | Payout | High | Apr 13, 2026 | In Review |
| SUP-20409 | Missing annual tax certificate FY 2025–26 | Tax | Medium | Apr 10, 2026 | Waiting for You |
| SUP-20377 | Update payout bank account | Bank | Low | Apr 02, 2026 | Resolved |
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